Política de privacidad

PRIVACY POLICY

Visiting this Website does not imply that the User is required to provide any information. In the event that the User provides any personal data, the data collected on this Website will be processed fairly and lawfully, in full compliance with the principles and rights set out in Regulation (EU) 2016/679 of April 27 (General Data Protection Regulation - GDPR) and all applicable regulations.

In accordance with Article 13 of the GDPR, we provide the following information:

Data Controller

www.concretable.com (hereinafter, "Concretable")

Address: C/ Independencia 9 bajo derecha, 47004 Valladolid, Spain

Email: administracion@concretable.com

Teléfono de contacto: +34 645 031 229

How do we use your data?

"Private Area" and "Professional Area" sections

The main purpose of processing in these sections is to manage registered users of our website, as well as to send advertising related to the products and services marketed by Concretable, or to send advertising, discounts, and promotions of products and services from other entities.

Concretable guarantees the confidentiality of the data provided and ensures that, under no circumstances, will they be used for purposes other than those described without the prior and express consent of our users. Only the data strictly necessary for the provision of the requested service will be requested and used solely for this purpose.

"Make a Purchase" section

As indicated in this Privacy Policy, the main purpose of data processing is to maintain the contractual relationship with our customers, facilitate order processing, conduct statistical studies, send advertising related to Concretable's products and services or those of third parties, as well as to assess financing options, obtain consumer credit, and detect and prevent fraud, minimizing the risk of its occurrence, based on the legitimate interest recognized by applicable legislation.

Marketing Activities

Concretable may use the data provided to inform Users of future promotions, offers, and other commercial actions, where the User is already a customer or has given consent in the relevant section.

"Contact Form and Concretable Support Center"

We collect data in order to manage the Concretable support center and handle customer inquiries via ticketing systems, allowing us to respond effectively to requests.

Communication of data to manufacturers

Your data may be communicated to manufacturers in the event of defective or damaged products.

Information collected for website improvement

To improve our services and the online purchasing experience, we analyze the Concretable platform and user navigation. This information is treated as confidential and is used solely to improve the security and performance of our online store and for statistical purposes.

Legal Basis for Processing

For registration, purchase, and warranty management, data processing is based on the execution of a contract or pre-contractual relationship.

For the sending of commercial communications, processing is based on the User's consent. However, if you are already a customer, we may send you information about similar products, always providing a simple and free method to unsubscribe.

Consent given for the communication of data to third parties may be revoked at any time, without retroactive effect.

Recipients of Data

Due to the nature of our services, your data may be communicated to:

• Financial institutions for processing payments and financing services.
• Entities providing fraud detection, prevention, and risk minimization services, based on legitimate interest.
• Consumer protection authorities in the event of complaints; manufacturers, technical services, or wholesalers in cases of warranty or repair.
• Transport and logistics companies responsible for delivering orders (within or outside Spain depending on the service).
• Public authorities where legally required.
• Law enforcement agencies in legally established cases.

For sending newsletters, we may use the platform KLAVIYO (https://www.klaviyo.com/privacy/policy). This company adheres to international data protection standards that allow data transfers between the European Union and the United States.

The use of KLAVIYO does not constitute a transfer of data ownership; the platform will only process data for the purpose of sending newsletters and always with your consent.

Concretable guarantees the confidentiality of the data and ensures that they will not be used for purposes other than those described without prior and express consent.

Data Subject Rights

Users have the following rights:

• To request access to their personal data
• To request rectification of inaccurate data
• To request erasure or restriction of processing
• To request data portability in a structured, commonly used, machine-readable format.

To exercise these rights, Users must submit a written request, including proof of identity, via our contact form or by email at administracion@concretable.com.

Users also have the right to lodge a complaint with the competent data protection authority (Spanish Data Protection Agency - AEPD). However, we encourage Users to contact us first to resolve any concerns.

Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) for any matters relating to personal data. Contact: administracion@concretable.com.

Data Accuracy

Users must guarantee the truthfulness, accuracy, authenticity, and validity of the personal data provided.

Protection of Minors

We do not collect personal data from minors. It is the responsibility of parents or legal guardians to ensure the privacy of minors and to authorize the collection and use of their data.

Social Media

Through our Website, Users may access social networks such as Facebook and Instagram, which are open-access platforms.

These are independent platforms where Users can register and follow our activity. Users should be aware that these platforms are independent of www.concretable.com and are publicly accessible. The applicable privacy policies are those established by Facebook and Instagram.

Concretable is not responsible for and does not own these social networks.